Terms of Business

These terms of business set out the basis on which Frost Insurances Ltd will provide business services
to you as a client of the firm. They also contain details of our regulatory and statutory obligations
and the respective duties of both the firm and you in relation to such services.

Frost Insurances Ltd t/a Frost Insurances, Frost Underwriting, UQuote, Strata, HomeInsurer.ie is
regulated by the Central Bank of Ireland. Our firm is also a member of Brokers Ireland.

Authorised Status

Our firm is registered in Ireland as an insurance/reinsurance intermediary under the European Union
(Insurance Distribution) Regulations, 2018 (as amended). Copies of our regulatory authorisations are
available on request. Our Central Bank reference number is C4976. The Central Bank of Ireland holds
registers of regulated firms. You may contact the Central Bank of Ireland on
01 224 6000 or alternatively visit their website at
www.centralbank.ie to verify our
credentials.

Codes of Conduct

Our firm is subject to the Consumer Protection Code, Minimum Competency Code and Fitness & Probity
Standards which offer protection to consumers. These Codes can be found on the Central Bank’s website
www.centralbank.ie.

Services Provided

Our firm provides advice on and arranges household insurance. We provide our services on a fair analysis
basis. Fair analysis of the market means that our firm provides services on the basis of a sufficiently
large number of contracts and product producers available on the market to enable our firm to make a
recommendation, in accordance with professional criteria, regarding which contract would be adequate to
meet our client’s consumer’s needs.

Remuneration Commission & Fees

Our firm is remunerated by commission paid to us by insurance companies we have agencies with.
Commission ranges from 0% to 35% of the value of the premium paid depending on the class of business
and may charge a broker administration fee ranging from 0% to 50% also depending on the class of
business and commission arrangements if any with Product Producers.

Return Premiums

In the event of a cancellation or adjustment of a policy any return premium obtained from the Insurer
will be refunded to you the client within 5 working days of becoming due or being received by Frost
Insurances Ltd.

Conflict of Interests

It is the policy of Frost Insurances Ltd to avoid any conflict of interest when providing business
services to its clients. However, where an unavoidable conflict may arise, we will advise you of this in
writing before proceeding to provide any business service and the firm will take all steps within its
control to appropriately manage the conflict and minimise the impact of the conflict on the consumer. If
you have not been advised of any such conflict you are entitled to assume that none arises. We have a
Conflicts of Interest Policy and a copy is available on request.

Disclosure of Information

In order to comply with legal and regulatory requirements, before we provide any regulated financial
services, we are obliged to request such information and documents from you as we consider necessary.
We are also obliged to keep a record of this information. Should you not provide the information
requested, we may not be able to provide any services to you.

In entering in to or renewing an insurance policy you are required to answer all questions posed by us
or the insurer honestly and with reasonable care. Specific questions will be asked. Where you do not
provide additional information (after being requested to do so) it can be presumed that the information
previously provided remains unchanged. An insurer may repudiate liability or limit the amount paid on
foot of the contract of insurance, only if it establishes that non-disclosure of material information was
an effective cause of the insurer entering into the relevant contract of insurance and on the terms on
which it did.

Completed proposal forms or Statements of Facts will be provided to you. These are important documents
as they form the basis of insurance contract between the insurer and you the consumer. You should review
and confirm that the answers contained are true and accurate.

Premium Handling

Frost Insurances Ltd will accept payments in cash, by cheque and by credit/debit card in respect of
premiums. Frost Insurances Ltd is not authorised to accept cash or negotiable instruments in any other
circumstances.

A receipt that complies with the provisions of the Central Bank’s Consumer Protection Code is issued for
all monies received.

Premiums are due on / or before renewal / inception date. Under the Central Bank legislation very
strict rules apply in the payment of premiums to Insurance companies. We will not be able to pay premiums
to insurers which have not been received from clients. Therefore, to avoid policy cancellation,
premiums must be paid strictly within the credit terms, if agreed, otherwise immediately prior to cover
incepting.

Cancellation / Cooling Off-Period

A consumer has the right to withdraw from an insurance within 14 days of the start date of the policy
without penalty and without giving any reason – this is known as the Cooling Off period. The right of
withdrawal may be exercised by notice in writing to Frost Insurances Ltd, quoting your policy number.
Should this right be exercised the Insurance Company may charge a pro rata premium for the period you are
on cover.

You, the customer can cancel your policy by notice in writing at any time. Provided that all reasonable
charges pertaining to costs incurred by Frost Insurances Ltd have been paid and provided that no incident
giving rise to a claim has occurred in the current period of insurance, you will be entitled to a
proportionate return of the premium for the un-expired period of insurance unless the policy is on a
minimum and deposit basis, and if this is the case, no return will be allowed on the policy and this
will be noted on your policy schedule. If you cancel during the first year (outside of the Cooling Off
period) short term rates apply, please see policy terms and conditions.

Insurance companies normally reserve the right to cancel policies at any time by giving appropriate
notice to your last known address. Please refer to your policy terms and conditions.

Default on payments by clients

We will exercise our legal rights to receive payments due to us from clients (insurance premiums) for
services provided. In particular, without limitation to the generality of the foregoing, the firm will
seek reimbursement for all payments made to insurers on behalf of clients where the firm has acted in
good faith in renewing a policy of insurance for the client.

Product producers may withdraw benefits or cover in the event of default on payments due under policies
of insurance arranged for you. We would refer you to policy documents for the details of such provisions.

Complaints Procedure

The company has a written procedure in place for the effective consideration and handling of
complaints. A copy of the complaints procedure is available on our website. Any complaints should be
addressed in writing to the Managing Director Frost Insurances Ltd. Each complaint will be acknowledged
by us within 5 working days of receipt, updates will be advised in intervals of not more than 20 working
days, we will endeavour to resolve the complaint within 40 business days and findings will be furnished
to you within 5 working days of completion of the investigation. In the event that you are not entirely
satisfied with the firms handling of and response to your complaint, contact may be made with the
Financial Services and Pensions Ombudsman:

Investor Compensation

Investor Compensation Company Ltd (ICCL) Scheme

Frost Insurances Ltd is a member of the Investor Compensation Company Ltd (ICCL) Scheme established
under the Investor Compensation Act, 1998. The legislation provided for the establishment of a compensation
scheme and to the payment in certain circumstances, of compensation to certain clients of firms (known as
eligible investors) covered by the Act. However, you should be aware that a right to compensation would
only arise where client money or investment instruments held by this company on your behalf cannot be
returned, either for the time being or for the foreseeable future, and where the client falls within the
definition of eligible investor as contained in the Act. In the event that a right to compensation is
established, the amount payable is the lesser of 90% of the client’s loss, which is recognised as being
eligible for compensation, or €20,000.

Brokers Ireland Compensation Fund Ltd

As a member of Brokers Ireland, Frost Insurances Ltd is also a member of the Brokers Ireland
Compensation Fund Ltd. Subject to the rules of the scheme the liabilities of its member firms up to a
maximum of €100,000 per client (€250,000 in aggregate) may be discharged by the Fund on its behalf if
the member firm is unable to do so, where the above detailed ICCL (established by law) has failed to
adequately compensate any client of the member.

Data Protection

The firm complies with the requirements of the General Data Protection Regulation 2016 and the Irish Data
Protection Act 2018. The data which you provide to us will be held on a computer database and paper
files for the purpose of arranging transactions on your behalf. The data will be processed only in ways
compatible with the purposes for which it was given and as outlined in our Privacy Notice which is given
to all clients at the time of data collection, the most recent version of our firm’s privacy notice is
also available on our website. You have the right at any time to request a copy of any ‘personal data’
within the meaning of the GDPR that our firm holds about you and to have any inaccuracies in that
information corrected. Please contact us at
info@frostinsurances.ie if you have any concerns about
your personal data.